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Categories Browse Directory   Infrastructure and Systems Management     Systems Management       IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 14 of 14 E-Guide: SaaS Evaluation-- Considerations for a SaaS Service-Level Agreement by Trend Micro     (EGUIDE) July 14, 2010 - (Free Research) In this e-guide, our expert will explore how to assess and manage the effects that a security SaaS transition will have on an IT infrastructure and management processes.   VIEW ABSTRACT | GO TO Business Driven Access Management and Governance: Simplifying the Delivery and Governance of Access Throughout the Enterprise by Aveksa     (VENDOR WHITE PAPER) August 12, 2010 - (Free Research) In an era of shrinking budgets and uncertainty, efficiency can be driven only by taking a preventative approach to security and compliance, by embedding control directly into the business process itself, making compliance a convenient by-product of a diligent and efficient process. Read this paper to find out so much more.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Have you built your IT roadmap for 2011? by HP and Microsoft     (WEBINAR) August 26, 2010 - (Free Research) This webcast reveals best practices for license management.  Find out how you can leverage ITIL to recover costs and discover guidelines for negotiating license agreements.   VIEW ABSTRACT | GO TO WEBINAR The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.     (VENDOR WHITE PAPER) May 03, 2010 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER KineticD Security by KineticD     (VENDOR WHITE PAPER) August 02, 2010 - (Free Research) The purpose of this white paper is to demonstrate how KineticD meets and exceeds its clients’ demands and expectations for the security of its online backup SaaS offering.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER E-Guide: Evaluating Server Virtualization Benefits and Management Strategies by CA Technologies.     (EGUIDE) June 24, 2010 - (Free Research) Read this e-guide to learn key considerations to highlight when making a case to expand virtualization or find out what benefits you may be missing out on in your current environment, and gain insight into which virtualization management tools should be on your radar.   VIEW ABSTRACT | GO TO Automating Discovery of Applications, Dependencies, and Configurations: Why What You Don't Know Can Hurt You by ASG Software Solutions     (WEBINAR) March 10, 2010 - (Free Research) Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.   VIEW ABSTRACT | GO TO WEBINAR ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions     (VENDOR WHITE PAPER) February 23, 2010 - (Free Research) This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Tech Horizons: ASG's metaCMDB, The Technology That Rocks by ASG Software Solutions     (VENDOR WHITE PAPER) July 01, 2009 - (Free Research) Read this paper to learn how a challenging business climate can create an opportunity for many enterprises to revisit how IT supports the need for improved business productivity. Better, more efficient IT is often required. This streamlining of IT demands better and more accurate IT management processes in order to reduce waste.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ITIL v3: Making Business Services Serve the Business by ASG Software Solutions     (VENDOR WHITE PAPER) October 01, 2009 - (Free Research) ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dell and Microsoft Windows Server 2008 Server Virtualization and Management by Dell and Microsoft     (VENDOR WHITE PAPER) December 12, 2008 - (Free Research) With the introduction of Microsoft Hyper-V as part of Windows Server 2008, and Microsoft System Center Virtual Machine Manager, you can now take advantage of a powerful new set of tools to help simplify infrastructure management.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution     (VENDOR WHITE PAPER) November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 10 Dying IT Skills by Global Knowledge     (VENDOR WHITE PAPER) May 2009 - (Free Research) When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Free Yourself from Old IT Helpdesk Technology by BMC Software, Inc.     (VENDOR WHITE PAPER) June 2010 - (Free Research) BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Force.com, an ITIL help desk, self service, and inventory management solution on the Force platform.  This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 14 of 14

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